Create a “Hello” Conversation on Delpha Home Page

Step-by-step guide to create a “Hello” conversation in Delpha: use Conversation Builder, set display rule, add welcome message, question/answers, and activate.

Step by step procedure

Use Case: Recommend a simple "Hello" conversation on the home page. To build this conversation, follow the below steps.

• From the Delpha Setup app, search Conversation Builder and select it.

• Click New Conversation on the conversation builder page and enter a name. Append your organization’s name on the trial environment for reference.

Create a New Conversation

Name the conversation

• To start your conversation, click on the grey ‘ + ’ button. Once you click on the first ‘+’ button, a new node for conversation initialization is created.

• Click on Initialization, select previously created display rule (Hello on Home Page) under Display Rule and Save.

Conversation Initialization

• Create a Message, add “Hello” as the welcome message and Save.

Message

• Create a question, add “How are you doing?” as the display text and Save.

Question

• Create two Answers “Good” and “Okay” and Save.

Answer 1

Answer 2

• The conversation at this point should look something like this.

Conversation flow

• Create New nodes under Good and Okay. Add relevant Message to each node

New Node 1

New Node 2

• The completed conversation should look like this. Activate the conversation and test the Hello conversation on the Home Page.

Final flow

You must activate the conversation to make it visible to the Delpha Users. Click on the Activate Button