> For the complete documentation index, see [llms.txt](https://help.delpha.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.delpha.io/delpha-for-salesforce/how-to-faq/delpha-data-quality/delpha-engagement-metrics.md).

# Delpha Engagement Metrics

In addition to standard data quality field validation, Delpha calculates a set of summary metrics to give users an instant, aggregated view of a record's quality and engagement level.

These calculated fields can be added to your Salesforce page layouts or used to filter list views and reports or even used in your duplicate settings for scoping, filters or Master record selection.

<table data-header-hidden><thead><tr><th width="184"></th><th width="218"></th><th></th></tr></thead><tbody><tr><td><strong>Calculated Field</strong></td><td><strong>Supported Objects</strong></td><td><strong>Description</strong></td></tr><tr><td>D Email Count</td><td>Lead, Contact, Account</td><td>Tracks the total volume of email interactions associated with this record to assess communication frequency.</td></tr><tr><td>D Call Count</td><td>Lead, Contact, Account</td><td>Tracks the number of logged calls, providing visibility into sales persistence and outreach efforts.</td></tr><tr><td>D Event Count</td><td>Lead, Contact, Account</td><td>Tracks calendar events (such as meetings or demos) to measure high-value interactions and engagement.</td></tr><tr><td>D Case Count</td><td>Account, Contact</td><td>Tracks the total number of customer support cases linked to the record, indicating support volume or account health.</td></tr><tr><td>D Opportunity Count </td><td>Account, Contact</td><td>Tracks the total number of related sales opportunities, providing instant visibility into pipeline activity.</td></tr><tr><td>D Hierarchy Count</td><td>Account</td><td>Tracks the number of child accounts linked to this parent account, providing visibility into corporate structures and family trees.</td></tr><tr><td>D Contact Count</td><td>Account</td><td>Tracks the total number of contacts associated with the account, indicating your reach within the organization.</td></tr></tbody></table>

{% hint style="success" %}
The engagement metrics, generated by data quality analysis, are updated accordingly. Once available, they can be used as standard fields in reports, layouts, or as [conditions for master selection in duplicates](/delpha-for-salesforce/how-to-faq/delpha-duplicate/how-to-create-a-master-selection-custom-rule.md).
{% endhint %}


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