Error when connecting to Delpha

What to do when the connection to Delpha is failing.

Symptoms

You try to connect your org to Delpha. After clicking the Connect button you are taken to a Delpha branded page that loops endlessly. You switch back on the Delpha Setup app page and you got a red toaster on top of the page with this error message: Error during connection. Connection could not be established with Delpha API.

That error tends to happen after an uninstall / reinstall process of the Delpha package.

Error message

Error during connection Connection could not be established with Delpha API.

What To Do

1 - Get some data

In Salesforce Setup:

• Go To Salesforce Setup and search for: Named Credentials > External Credentials > Delpha_AWS > Principals

• if the Principals appear as Not Configured, get a screenshot.

2 - Drop the screenshot to Delpha, by chat, slack or email ([email protected])

• Delpha support team will come back to you asap to properly update the Named Credential Delpha_AWS.