> For the complete documentation index, see [llms.txt](https://help.delpha.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.delpha.io/delpha-for-salesforce/use-cases-setup/duplicate-cases-email-to-case.md).

# Duplicate Cases - Email to Case

**Email-to-Case Duplicate Management** helps avoid clutter when multiple emails create duplicate cases for the same issue. It detects and merges duplicates, consolidates information, and keeps case handling efficient and consistent.

* **Duplicate Detection** – [Configures how the system identifies potential duplicate cases (e.g., rules, filters, and thresholds).](/delpha-for-salesforce/use-cases-setup/duplicate-cases-email-to-case/duplicate-detection.md)
* **Duplicate Merge** – [Defines how duplicates are resolved, including merge strategies, parent assignment, and field inheritance.](/delpha-for-salesforce/use-cases-setup/duplicate-cases-email-to-case/duplicate-merge.md)
* **Run the initial assessment** – [Executes a first pass of the duplicate detection process to evaluate existing cases against the configured rules](/delpha-for-salesforce/use-cases-setup/duplicate-cases-email-to-case/run-the-initial-assessment.md).


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