# What is the outcome of the Duplicate EmailToCase analysis

When two cases are identified as Potential Duplicates, the outcomes of the analysis are stored in the object **DDQ Duplicate Case** / delpha\_\_DDQ\_DuplicateCase\_\_c. 

These outcomes are:

* Information on the 2 cases. 
  * **delpha\_\_CaseId\_\_c** – The Salesforce ID of the new (incoming) case.
  * **delpha\_\_CaseNumber\_\_c** – The case number of the new case.
  * **delpha\_\_CaseStatus\_\_c** – Current status of the new case (e.g., New, Working, Closed).
  * **delpha\_\_CaseSubject\_\_c** – Subject line of the new case.
  * **delpha\_\_MatchedCaseId\_\_c** – The Salesforce ID of the case identified as a potential duplicate (the “matched” case).
  * **delpha\_\_MatchedCaseNumber\_\_c** – The case number of the matched case.
  * **delpha\_\_MatchedCaseStatus\_\_c** – Status of the matched case.
  * **delpha\_\_MatchedCaseSubject\_\_c** – Subject line of the matched case.
* Comparison on the email bodies
  * **delpha\_\_Difference\_\_c** – Highlights the textual differences between the two email bodies (to show why they may or may not be duplicates).
  * **delpha\_\_Included\_\_c** – Boolean/flag stating if one of the email body is fully included in the other. 
* Status information
  * **delpha\_\_Score\_\_c** – The similarity score between the two cases (based on email content, subject, sender, CC List etc.).
  * **delpha\_\_Comment\_\_c** – Additional notes or system comments about the duplicate check.
  * **delpha\_\_Status\_\_c** – Processing status of this duplicate check (Potential Duplicate, Manual Yes, Manual No, Auto Yes). 
  * **delpha\_\_Processed\_\_c** – Boolean/flag indicating whether this duplicate record has already been processed.

{% hint style="warning" %}
To track duplicate creation and remediation, you can build some report or dashboard based on the object **DDQ Duplicate Case.** 
{% endhint %}


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