Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Delpha uses six dimensions—completeness, validity, uniqueness, consistency, accuracy and timeliness—to score data quality in Salesforce. Each metric ensures your data is clean, consistent and accurate
Improve and manage Salesforce data with Delpha's data quality tools. Learn how to exclude records, fix bad data, track email validity. Understand Delpha’s token usage and the 6 data quality dimensions
Is the value present or missing?
Validity
Does the data follow the correct format or business rules?
Uniqueness
Is the value duplicated elsewhere in the system?
Consistency
Is the data coherent across different fields or systems?
Accuracy
Is the value factually correct?
Timeliness
Is the information still relevant and up-to-date?
Delpha only consumes a token when analyzing a record and generating recommendations — not when applying those recommendations.
Delpha tokens are only consumed when a record is analyzed—that is, when Delpha runs an evaluation and generates data quality recommendations.
When running a data quality assessment
When retrieving or refreshing recommendations
When applying a recommendation manually
When auto-copying a recommendation (if score threshold is met)
This allows users to review and apply changes freely without impacting their token balance once the initial assessment has been done.
How to exclude records from the analysis Guide to filtering out specific records using the Do Not Assess field or custom criteria.
How to fix my data quality Step-by-step process to review, validate, and apply Delpha’s field-level data quality recommendations.
Do I consume a token when applying a Delpha recommendation? Clarifies which actions consume tokens and which are free of charge.
What are Data Quality Dimensions for Email .
What are the 6 data quality dimensions .
Learn the 3 essential steps to fix data quality in Salesforce using Delpha: assess records, review scores, and apply smart recommendations with automation.
Before making any fixes, you must assess the current data quality.
You can initiate the assessment in three ways:
Full Org Assessment: Automatically assess all records that meet your criteria.
Targeted Assessment via Delpha Campaign: Focus on a specific list of records.
Manual Assessment: Open any Account or Contact record and click the Score Meter refresh button.
Once the assessment is complete, review the results through:
👀 Data Quality Steward View: Filter, search, and view detailed quality scores and issues.
📈 Score Meter Component: Visually assess the score and quality breakdown for individual records.
You can apply recommended values in two ways:
✅ From the Steward View: Bulk apply or reject fixes for multiple records.
💬 From a Delpha Bot Conversation: The assistant guides you through personalized recommendations.
Auto-Apply Options: Some fields may auto-update if your settings allow it and the confidence score meets your defined threshold.
Learn how Delpha evaluates Name fields using six data quality dimensions: completeness, validity, uniqueness, consistency, accuracy, and timeliness.
Delpha evaluates each field using key data quality dimensions. Below is how each dimension applies to Name field, helping users interpret scores and drive cleanup efforts.
Question: Are both first and last names present?
Computation: 1 if both are present, 0 if either is missing or empty.
Question: Do both names conform to valid character and pattern rules?
Computation: 1 if both are valid, 0 if either is invalid.
Example:
Input:
Jean→ ValidInput:
J3an!→ Invalid
Question: Do the original and ?
Computation: 1 if both first and last names are unchanged after normalization, 0 otherwise.
Example:
Input:
Jean→ Normalized:Jean→ Consistency: 1Input:
Jéan→ Normalized:
Question: How likely is the name to be correct (not reversed or misspelled)?
Reversed Names Detection
Purpose: Detects if the first and last names are likely swapped.
Method:
Related to the last assessment date.
Learn how to exclude Account and Contact records from Delpha's data quality assessment in Salesforce by using or customizing the "D Do Not Assess" field.
Each targeted object (Account, Contact) includes a checkbox field provided by Delpha named Do Not Assess.
✅ When the field is set to true, the record is excluded from any data quality scoring or recommendation process.
❌ When the field is false or left blank, the record will be processed normally during assessments.
For advanced scenarios, you can:
Open the Delpha Setup app in Salesforce.
Navigate to the for the relevant object (Account or Contact).
Replace the default D Do Not Assess field with your own custom formula field.
Use that formula to dynamically control which records should be excluded.
This allows for dynamic, rule-based exclusion, such as:
Only assess records created after a certain date.
Exclude inactive contacts.
Exclude accounts without a LinkedIn profile.
Delpha identifies each company’s Ultimate Parent by automatically analyzing trusted sources like websites, registries, filings, and press releases with LLM.
Delpha determines the Ultimate Parent of a company by cross-checking multiple trusted and verifiable sources.
All these sources are automatically analyzed by specialized LLMs , which interpret and consolidate the information to produce a reliable recommendation.
Below, the list of sources sorted by order of importance
1. Company Website
The official company website is the main reference to identify ownership relationships and group structures.
2. Official Business Registries
Delpha continuously collects and analyzes data from national and regional company registries. These registries provide verified legal relationships such as parent-subsidiary links and ownership hierarchies.
3. Securities and Stock-Exchange Filings
For publicly listed entities, regulatory filings (e.g., 10-K, annual reports, prospectuses) are used to confirm corporate control and ownership information declared to investors and authorities.
4. Government Gazettes and Legal Publications
Official gazettes are monitored for legal events such as mergers, acquisitions, dissolutions, and reorganizations that may affect corporate structure.
5. Investor Relations and Press Releases
Validated announcements from investor relations pages or corporate press releases help confirm recent structural changes or acquisitions when registry data is not yet updated.
Delpha analyzes all the sources above, to This approach allows Delpha to accurately represent franchise and multi-brand networks, where multiple legal entities operate under a single brand identity, ensuring the Ultimate Parent recommendation aligns with sales, marketing, and go-to-market realities rather than pure legal ownership.
Learn how Delpha tokens work as credits for evaluating and enriching Salesforce records. See how token usage scales with your data refresh schedule.
In Delpha, a token represents a credit used to evaluate and enhance a single record (Account, Contact, or Lead). Token usage is tied to how frequently you assess or enrich your data.
Each record may consume up to one token per day, depending on how often you run assessments.
Token usage applies when Delpha performs:
A data quality evaluation
A field-level enrichment
The less frequently you refresh your data, the fewer tokens you'll use — allowing you to control costs and optimize efficiency.
Delpha’s Ultimate model identifies brand-based parent relationships by analyzing company websites and communications, focusing on real-world operating structures rather than legal ownership.
JeanUses Bayesian/probabilistic scoring based on the frequency of each name as a first or last name.
If the reversed score exceeds a threshold (e.g., 0.7), the names are considered reversed.
Edge Cases:
Handles ambiguous names (common as both first and last names) with probabilistic logic.
Misspelled Names Detection
Purpose: Identifies likely misspellings in either name.
Method:
Uses phonetic algorithms (e.g., Match Rating Codex, NYSIIS, Beider-Morse) and string comparison against a database of common names.
If either name is likely misspelled, the record is flagged.
Edge Cases:
Handles accented, Unicode, and strongly normalized forms for robust detection
3. Consistency
An update based on configured automation
Daily
Up to 365
Monthly (every 30 days)
12
Quarterly
4
Biannually
2



When to Use
• When signing contracts or defining billing and invoicing entities. • During credit checks, KYC/AML, sanctions screening, or when assessing parent guarantees and collections. • For legal reporting or rolling up exposure to determine who ultimately controls the entity.
• When routing leads and opportunities, assigning account executives or territories. • For Account-Based Marketing (ABM) and brand-level campaign planning. • To plan coverage and pipeline by brand, flag, or region. • For partner programs or go-to-market playbooks.
How It’s Determined
Based on official registries and regulatory filings (objective legal ownership).
Based on company websites and press releases (brand and operational relationships).
Delpha’s Ultimate model focuses on the Brand / Operating structure, reflecting how companies actually present and operate in the market rather than just their legal ownership. This approach is especially effective for franchise and multi-brand organizations, where:
Each location or entity may have a different legal owner.
Yet, all operate under a shared brand, standards, and commercial identity.
The brand parent (e.g., Marriott, McDonald’s, or Accor) defines the operational relationship more accurately than the local legal entity.
By analyzing websites, brand directories, and official communications, Delpha identifies the true operating hierarchy that governs how companies are seen and function in the marketplace. This ensures more relevant grouping for sales coverage, ABM strategies, franchise management, and go-to-market execution.
Perspective
Legal Ownership
Brand / Operating Structure (Delpha’s focus)
Covers data-quality dimensions (accuracy, timeliness), recommendation metadata (status, score), and extended audit details (IDs, links, path, comments, JSON).
Here’s the Ultimate field set with label, API name, and a short explanation. It includes standard and (Fields marked [Calculated] are computed from existing values from object Account.)
Standard data quality field set can be found here.
Learn how Delpha augments Salesforce with companion fields to assess six data-quality dimensions and surface normalized/recommended values with confidence and status.
For every field monitored, Delpha adds a standard set of companion fields to the object.
Labels start with “D”.
API names start with delpha__DDQ_Quality.
Existing records are assessed on the six dimensions, with one dedicated field per dimension on the target object.
For each field you monitor (shown here as {TargetedField}), Delpha creates one field per dimension plus an overall score:
delpha__DDQ_QualityTargetedFieldCompleteness__c — Boolean — Completeness
delpha__DDQ_QualityTargetedFieldValidity__c — Picklist (Valid, Invalid, Unknown) — Validity
delpha__DDQ_QualityTargetedFieldUniqueness__c — Number (count of occurrences in the org)
delpha__DDQ_QualityTargetedFieldNormalized__c — Same type as {TargetedField} — Value after normalization
delpha__DDQ_QualityTargetedFieldRecommended__c — Same type as {TargetedField} — Value recommended by Delpha
delpha__DDQ_QualityTargetedFieldRecommendedScore__c
delpha__DDQ_QualityTargetedFieldLastUpdated__c — DateTime — Last analysis timestamp
delpha__DDQ_QualityTargetedFieldPreviousStatus__c — Number — Previous value of …RecommendedStatus__c
Delpha may add small, field-specific adjustments to improve fit:
Expanded picklists: Certain targeted fields can include extra values beyond the defaults.
Examples:
This page details key email data quality metrics including accuracy, completeness, and validity, ensuring effective email analysis.
fields ensuring accuracy and timeliness for effective communication.
These fields describe the current state of the email field for a given record.
These fields represent Delpha’s suggested correction or improvement to the current email field.
Delpha’s Data Quality Recommended Status shows the current state of each monitored field’s assessment, recommendation, and user or steward action. Critical for data quality automation and reporting.
The Data Quality Recommended Status is a core field used by Delpha to track the lifecycle of data-quality assessments for each monitored field in a record.
Every monitored field (Email, Website, Phone, etc.) automatically receives its own status field following the format:
Example:
delpha__DDQ_QualityEmailRecommendedStatus__c
delpha__DDQ_QualityWebsiteRecommendedStatus__c
D Ultimate Recommended Score
delpha__DDQ_QualityUltimate
RecommendedScore__c
Confidence score (0–100) of the recommendation.
D Ultimate Parent Id [Current situation - Calculated]
delpha__DDQ_QualityUltimate
ParentId__c
Salesforce Id of the detected ultimate parent.
D Ultimate Accuracy
delpha__DDQ_QualityUltimate
Accuracy__c
Accuracy assessment for the ultimate parent (dimension outcome).
D Ultimate Timeliness
delpha__DDQ_QualityUltimate
Timeliness__c
Timeliness grade for the ultimate-parent information (e.g., A).
D Ultimate Parent Name Recommended
delpha__DDQ_QualityUltimate
RecommendedParentName__c
Suggested name for the ultimate parent.
D Ultimate Parent Comments
delpha__DDQ_QualityUltimate
Comments__c
Evidence and notes supporting the ultimate-parent decision (human- and system-generated).
D Ultimate Parent Id Recommended
delpha__DDQ_QualityUltimate
RecommendedParentId__c
Suggested Salesforce Id to set as ultimate parent (if different).
D Ultimate Recommended Parent
delpha__DDQ_QualityUltimate
RecommendedParentLink__c
HTML link to the recommended ultimate parent record.
D Ultimate Parent Delpha Id
delpha__DDQ_DelphaIdUltimate__c
Internal Delpha/Lake identifier of the detected ultimate parent.
D Ultimate Last Updated
delpha__DDQ_QualityUltimate
LastUpdated__c
Timestamp of the latest ultimate-parent analysis.
D Ultimate Recommended Status
delpha__DDQ_QualityUltimate
RecommendedStatus__c
Lifecycle/status of the recommendation (e.g., Potential/Accepted/Rejected).
D Ultimate Data
delpha__DDQ_QualityUltimate
RecommendedData__c
JSON payload with recommendation details (score, evidence, external refs).
D Ultimate Parent [Current situation - Calculated]
delpha__DDQ_QualityUltimate
Parent__c
HTML link to the detected ultimate parent record (built from Id/Name).
D Is Ultimate [Current situation - Calculated]
delpha__DDQ_QualityUltimate
IsUltimate__c
True if the current record is itself the ultimate parent (derived from hierarchy chain).
D Ultimate Path [Current situation - Calculated]
delpha__DDQ_QualityUltimate
Path__c
Textual path of the hierarchy chain up to the ultimate parent.
D Ultimate Parent Name [Current situation - Calculated]
delpha__DDQ_QualityUltimate
ParentName__c
Name of the detected ultimate parent.
Number of times the same email appears in the dataset.
Number
D Email Timeliness (delpha__DDQ_QualityEmailTimeliness__c)
How long since you received an email from this email address.
A to F
D Email Status (delpha__DDQ_QualityEmailStatus__c)
Status based on the email history in your mailbox
New/Tested/Validated/Invalid
D Email Score (delpha__DDQ_QualityEmailScore__c)
Aggregated quality score (0–100).
0 to 100
D Email Last Updated (delpha__DDQ_QualityEmailLastUpdated__c)
Timestamp of the last data quality analysis done on Email field
date
D Email Qualification (delpha__DDQ_QualityEmailQualification__c)
Type of email (e.g., professional, generic).
nominative@pro / catchall@pro / nominative@perso / catchall@perso / Unknown@pro / spamtrap@pro / rolebased@pro / Invalid / Unknown
Field Label
Explanation
Potential Value
D Email Accuracy (delpha__DDQ_QualityEmailAccuracy__c)
How accurate the email is.
OK / Odd Format / No
D Email Completeness (delpha__DDQ_QualityEmailCompleteness__c)
Whether the email field is filled in.
true / false
D Email Consistency (delpha__DDQ_QualityEmailConsistency__c)
Is the email consistent with other fields or systems?
true / false
D Email Validity (delpha__DDQ_QualityEmailValidity__c)
For email, validity concerns the deliverability of the email.
Valid / Invalid / Unknown
Field Label
Explanation
Potential Value
D Email Recommended (delpha__DDQ_QualityEmailRecommended__c)
Email address Delpha suggests using.
Generated and Tested by our AI Models
D Email Recommended Qualification (delpha__DDQ_QualityEmailRecommendedQualification__c)
Type of email recommended.
nominative@pro / catchall@pro / nominative@perso / catchall@perso / Unknown@pro / spamtrap@pro / rolebased@pro / Invalid / Unknown
D Email Recommended Score (delpha__DDQ_QualityEmailRecommendedScore__c)
Confidence level of the recommendation.
0 to 100
D Email Recommended Status (delpha__DDQ_QualityEmailRecommendedStatus__c)
Current processing state of the recommendation.
ToBeAssessed / Not Found / Potential / BotYes / BotNo / BotEdit / StewardYes / StewardNo / AutoYes / AutoNo / Failed / DoNotAssess / Sent
D Email Uniqueness (delpha__DDQ_QualityEmailUniqueness__c)
delpha__DDQ_QualityTargetedFieldConsistency__c — Boolean — Consistency
delpha__DDQ_QualityTargetedFieldAccuracy__c — Picklist (Ok, No, Unknown) — Accuracy
delpha__DDQ_QualityTargetedFieldTimeliness__c — String — Timeliness
delpha__DDQ_QualityTargetedFieldScore__c — Number — Overall quality score for {TargetedField}
Changed.Extra support fields: Additional metadata can be stored to explain or audit decisions.
Examples: for Ultimate
delpha__DDQ_QualityUltimateComments__c (Text) — why a recommendation was made
These extensions are optional, scoped to specific targeted fields or use cases, and remain compatible with the core six-dimension model.
This picklist indicates where a field stands in the assessment workflow and drives automation in the Score Meter, Continuous Assessment, and the Data Quality Steward View.
Null: The targeted field has never been assessed.
To be Assessed: The targeted field was assessed before, but a data change now requires a new assessment.
Do Not Assess: The targeted field is explicitly excluded from data-quality assessment.
Sent: The Data Quality analysis has started for the targeted field.
Not Found: The field was analyzed, but Delpha did not find any valid recommendation.
Potential: A potential recommendation is available with its confidence score. It can be applied from the Score Meter, or the Data Quality Steward View.
Bot Yes: The end user accepted Delpha’s recommendation.
Bot No: The end user rejected the recommendation.
Bot Edit: The end user manually corrected or entered a new value.
Steward Yes: The Data Steward accepted the recommendation from the Data Steward View
Steward No: The Data Steward rejected the recommendation.
Auto Yes: The recommended value matches the current value → no update required.
Auto No: The recommended value does not match, and the system resolved it automatically.
Failed: An error occurred during the Data Quality assessment for the targeted field.
Null
Never assessed
Auto-processed when Assessment toggle = ON
To be Assessed
Field changed → needs new run
Auto-reprocessed after 15 when Continuous Assessment = ON
Do Not Assess
Field excluded by Delpha Admin
Skipped
Sent
Processing started
No token is consumed when the status is set to Failed.
Delpha Address Data Quality standardizes addresses worldwide, validates them against real locations, and provides reliable recommendations for clean, consistent data in Salesforce.
View the full list of countries and their supported legal ID types used by Delpha in its Legal ID assessment and recommendation engine. Ensure accurate entity identification.
delpha__DDQ_Quality<MonitoredField>RecommendedStatus__cAwaiting analysis
Not Found
No suggestion
No recommended value
Potential
Recommendation available
Can be applied via Score Meter or Steward View
Bot Yes / No / Edit
User decision
Audit of end-user action
Steward Yes / No
Steward decision
Audit of steward action
Auto Yes / No
System matched or resolved
Automated, No user action required
Failed
Error
Auto-reprocessed after 24 hrs when Continuous Assessment = ON
Austria
AUT - FIRMENBUCHNUMMER
Belgium
BEL - ENTERPRISE NUMBER
Bulgaria
BGR - UIC
Switzerland
CHE - UID
Cyprus
CYP - REGISTRATION NUMBER
Czechia
CZE - ICO
Germany
DEU - HANDELSREGISTERNUMMER
Denmark
DNK - CVR
Spain
ESP - NIF
Estonia
EST - COMMERCIAL REGISTER CODE
Finland
FIN - Y-TUNNUS
France
FRA - SIREN
France
FRA - SIRET
United Kingdom
GBR - COMPANY REGISTRATION NUMBER
Greece
GRC - GEMI
Croatia
HRV - OIB
Hungary
HUN - CEGJEGYZEKSZAM
Ireland
IRL - CRO NUMBER
Italy
ITA - CODICE FISCALE
Liechtenstein
LIE - HANDELSREGISTER-NUMMER
Lithuania
LTU - IMONES KODAS
Luxembourg
LUX - MATRICULE
Latvia
LVA - REGISTRATION NUMBER
Malta
MLT - COMPANY REGISTRATION NUMBER
Netherlands
NLD - KVK-NUMMER
Norway
NOR - ORGANISASJONSNUMMER
New Zealand
NZL - NZBN
Poland
POL - KRS
Portugal
PRT - NIPC
Romania
ROU - NUMAR DE INREGISTRARE
Slovakia
SVK - ICO
Slovenia
SVN - MATICNA STEVILKA
Sweden
SWE - ORGANISATIONSNUMMER
United States of America
USA - CIK
United States of America
USA - EIN
Brazil
CNPJ
Canada
Corporation Number
Japan
Corporation Number
Australia
AUS - ABN
Casing Strategy
Character Strategy
Spacing Strategy
Block Removal Strategy
Each strategy is described below, with possible values and examples.
Specifies how the casing of the name should be normalized.
identity
No changes to the casing.
Jean
Jean
uppercase
Converts all characters to uppercase.
jean
JEAN
lowercase
Converts all characters to lowercase.
Jean
Defines the strategy for character validation and filtering.
identity
No changes to the characters.
Je1an-朙-李@#.
Je1an-朙-李@#.
latin-name
Keeps only Latin alphabet (with accents) and valid name punctuation. Removes symbols, numbers, emojis, etc.
Je1an-朙.#️⃣
Jean-
universal-name
Keeps all alphabets (Latin, Cyrillic, Chinese, etc.) and valid name punctuation. Removes symbols, numbers, emojis.
Je1an-朙-李.#️⃣
Specifies how spacing should be normalized in the name.
identity
No changes to spacing.
Jean
Jean
trim
Trims leading and trailing spaces.
" Jean "
"Jean"
normalize
Replaces multiple spaces with a single space.
" Jean Smith "
Defines how blocks of text (such as titles, text within parentheses, or text after a comma) should be removed.
identity
No block removal.
Dr. Jean Smith (Ph.D), France
Dr. Jean Smith (Ph.D), France
remove
Removes titles, text within parentheses, and text after a comma.
Dr. Jean Smith (Ph.D), France
Jean Smith
You can combine any of the above strategies to achieve the desired normalization. For example, to strongly normalize a name, you might use:
casing_strategy = "name"
char_strategy = "latin-name"
spacing_strategy = "clean"
block_removal_strategy = "remove"
Casing Strategy
uppercase: jean → JEAN
capitalize: jean smith → Jean Smith
name: jean mcdoNALD → Jean McDonald
Character Strategy
latin-name: Je1an-朙.#️⃣ → Jean-
universal-name: Je1an-朙-李.#️⃣ → Jean-朙-李
Spacing Strategy
trim: " Jean " → "Jean"
normalize: " Jean Smith " → " Jean Smith "
clean: " Jean Smith " → "Jean Smith"
Block Removal Strategy
remove: Dr. Jean Smith (Ph.D), France → Jean Smith
Contact.MaillingAddress
Account.BillingAddress
Account.ShippingAddress
For custom addresses, leverage the Delpha API for reliable data quality checks.
All required fields—street, state, city, postal_code, country—must be present and non-empty.
For certain countries (France, Japan, Germany, United Kingdom), the state field is not required. It is mandatory for any other country.
If any required field is missing or empty, completeness is 0; otherwise, 1.
Examples:
Input: street=1 rue du Louvre, city=Paris, postal_code=75001, country=France → Completeness = 1
Input: street=123 Main St, city=New York, postal_code=10001, country=USA , state= (missing) → Completeness = 0
Validity determines if the normalized address matches a real-world address with high confidence and completeness.
How validity is computed:
If there is no normalized match from the geocoding analysis, validity is 0.
If a match exists:
Check Validity: The following conditions must all be true for validity to be 1:
The normalized address and the geocoded match are not different
The geocoding match's score is above the threshold (0.75 by default).
The match is complete and mapped: all required fields (street_number, street, postal_code, country, city, and for some countries, state) are present in both the input and the match.
If any of these conditions fail, validity is 0.
Consistency checks if, for each required field (street, city, postal code, state, country), the original and normalized values are equal after strong normalization (removing accents, punctuation, and lowercasing). If any required field differs after strong normalization, consistency is 0; otherwise, 1.
Examples:
Original: paris fRance, Normalized: Paris France → Consistency = 1
Original: Paris, Normalized: Lyon → Consistency = 0
The normalization cleans and standardizes the input fields.
Each address field is normalized using specialized logic:
Street:
Cleaned and standardized for casing and accents, with particles compressed to their preferred short form (e.g., 'avenue' → 'Av', 'boulevard' → 'Bd', 'de', 'du', 'la', etc. replaced with a standard, often shorter, form for consistency).
Examples:
Input: rue du Louvre → Normalized: Rue du Louvre
Input: Avenue de l'Opéra → Normalized: Av de l'Opera
Input: 43-45 boulevard Saint-Germain → Normalized: 43-45 Bd Saint-Germain
City/State:
Normalized for casing, accents, and removes unwanted punctuation (commas, parentheses).
Examples:
Input: paris
Postal Code:
Uppercased and cleaned, keeps special characters.
Example:
Input: 75001 → Normalized:
Country:
Normalized for casing, accents, and known aliases using a geo database. Title-cased for presentation.
Examples:
Input: france
Country Code:
Uppercased, removes special characters, converts non-ASCII.
Example:
Input: fr → Normalized:
How recommendations are generated:
If there is no normalized match, no recommendations are returned and accuracy is set to -1.
If a match exists:
The geocoded match is used as the recommendation.
If the normalized input street (after strong normalization) contains the geocoded match's street, the match's street is replaced with the input's street (to preserve original formatting).
The accuracy is computed as:
accuracy = geocoding_score * completeness_of_recommendation
f the computed accuracy is greater than 0.5, the recommendation is returned; otherwise, no recommendation is returned and accuracy is set to 0.
How the status is assigned:
If accuracy is -1 : label is "Unknown".
If accuracy is below the threshold (0.75 by default): label is "No".
If accuracy is greater than or equal to the threshold: label is "Ok".
Understand how Delpha identifies and matches Ultimate Parents using AI-driven analysis and scoring logic. This page details each step, from confidence calculation to final Score Meter results.
ParisInput: saint-denis (île-de-france) → Normalized: Saint-Denis Ile-De-France
75001Input: sw1a 1aa → Normalized: SW1A 1AA
FranceInput: deutschland → Normalized: Germany
FRInput: de → Normalized: DE
jean
capitalize
Capitalizes the first letter of each word.
jean smith
Jean Smith
name
Capitalizes the first letter of each word and handles name particles.
jean mcdoNALD
Jean McDonald
Jean-朙-李
" Jean Smith "
clean
Combines both trim and normalize.
" Jean Smith "
"Jean Smith"
Question: Is a value provided for the field? If no email is present, this dimension will be marked as incomplete.
Complete
Completeness = true
A value is provided
Complete: an email address has been provided
Missing
Completeness = false
Value is blank or null
Missing: no email address has been provided
Question: Is the email address safe and valid?
Delpha checks if the email can safely be used.
⚠️ Depends on Completeness:
If the email is incomplete, then:
Validity = Invalid
Qualification = Invalid
Safe
Validity = “Valid” and
Qualification=nominative@pro
The email is nominative pro and could be pinged
Safe: the email address has a high likelihood of successful delivery and engagement
Risky
Validity = “Valid” and
Qualification in:
catchall@pro
Unknown
rolebased@pro
Depending on the qualification, the email was pinged, or does not need to be pinged.
Risky: the email address carries some level of risk of bouncing or being flagged as spam
Invalid
Validity = “Invalid” or
Qualification in:
Invalid
spamtrap@pro
Means that the email is incomplete, could not be pinged, or is a spamtrap
Invalid: the email address is invalid, undeliverable, or non-existent
Question: Is the email unique in your Salesforce database? Duplicate email addresses across contacts may flag this dimension as problematic.
Unique
Uniqueness = 1
Unique: this email address is unique on your database
Missing
Uniqueness > 1
Not unique: other contact(s) have the same email address
Question: Does the domain of the email match the related Account domain?
Ensures the email logically belongs to the company linked to the record.
⚠️ Depends on Completeness:
If the email is incomplete → Consistency = False
Consistent
Domain is correct
Consistent: the email address domain is the correct one for this company
Inconsistent
Domain mismatch
Inconsistent: the email address is missing, or the email address domain differs from the company email domain
Question: Does the email match expected patterns with a high confidence score?
Based on Delpha’s AI model and pattern matching logic.
⚠️ Depends on Completeness and Validity:
If the email is incomplete or invalid → Accuracy = No
Accurate
Accuracy = “Ok”
The email is valid and matches a pattern with a high score for this account.
Accurate: the email address seems to match the current contact
Odd Format
Accuracy = “Odd Format”
The email is valid and matches a pattern with a low score for this account.
Odd Format: the format of the email address does not correspond to the standard email address format for this company
Invalid
Accuracy = “No”
The email is empty or invalid
Invalid: the email is either missing or invalid, so it cannot be accurate
Question: Is the email still active or in use?
Measured by whether an email has been received from this address in the last 30 days.
Helps determine if the contact data is still current.
Up to Date
Date of last received email <= 30 days
Up to Date: you received an email from this address recently
Outdated
Date of last received email > 30 days
Outdated: you didn't receive any email from this address in the past month
Matching — Delpha searches within your Salesforce org to find the existing account that best matches this Ultimate Parent.
The result of this process is what you see in the Score Meter on the record page.
The information displayed in the Score Meter comes from the technical output of the Ultimate analysis stored in the field:
D Ultimate Parent Comments (delpha__DDQ_QualityUltimateComments__c).
This field contains a JSON structure summarizing the complete analysis. It can be divided into three sections:
Comment and Score: A human-readable explanation of the recommendation and its confidence score.
Ultimate Client (ultimate_client): Details about the best-matching account found in your org.
Ultimate Lake (ultimate_lake): Details about the Ultimate Parent detected by Delpha AI-Agent from trusted sources.
Example:
Determine the real-world ultimate parent entity for each account, independent of what exists in your CRM.
The section ultimate_lake corresponds to the Ultimate Parent identified by Delpha from its trusted sources.
Example:
This means Delpha recommends Salesforce, Inc. (website: https://salesforce.com/) as the Ultimate Parent, with a confidence score of 1.0 (100%).
Delpha’s Ultimate Parent model is designed to reflect how companies actually operate and present themselves in the market — not how they’re legally registered. By focusing on the brand and operating structure, Delpha captures real commercial relationships, group affiliations, and brand hierarchies that drive sales, marketing, and territory management.
This approach ensures more relevant and actionable insights, especially for franchise and multi-brand organizations, where legal ownership often differs from day-to-day operational reality.
Find and link the best-matching record in your CRM that represents that reference parent (names may differ; we match on evidence).
The next step is to identify whether this Ultimate Parent already exists in your Salesforce org.
In this example, Delpha finds that the closest match in your org is Salesforce (001fo000009a6rSAAQ) with a matching score of 0.67 (67%).
Candidate Shortlist
Delpha first creates a shortlist of accounts that share the same domain as the recommended Ultimate Parent.
Support Fields
Two data quality fields are used to evaluate each candidate:
Account.DDQ_QualityAccountContactCount__c — Number of related contacts (Contact.AccountId).
Account.DDQ_QualityAccountHierarchyCount__c — Number of accounts in the hierarchy (Account.ParentId).
Scoring
Each candidate is evaluated using:
Hierarchy Score: Determines which account sits higher in the hierarchy.
Name Similarity Score: Measures similarity between normalized account names.
The Matching Score is calculated as:
Selection Criteria
The highest Matching Score wins.
If multiple candidates have the same score, Delpha selects the one with more contacts or a shorter name.
If no candidate qualifies, Delpha recommends creating a new Ultimate Parent.
The final confidence displayed in Salesforce is the product of:
Let’s look at a practical example.
Delpha Reference Ultimate
Delpha identifies Salesforce, Inc. as the Reference Ultimate Parent, with a confidence score of 1.0 (100%).
Customer Org Candidates
In the customer’s Salesforce org, two accounts share a matching domain (salesforce.com):
Salesforce France
0
1
Salesforce
0
2
Matching Score Calculation
Item 1 — Salesforce France.
Hierarchy Score = 1 / (1 + 2) = 0.33
Name Similarity Score = 0.5
Matching Score = 0.33 × 0.5 = 0.165
Item 2 — Salesforce
Hierarchy Score = 2 / (1 + 2) = 0.67
Name Similarity Score = 1
Matching Score = 0.67 × 1 = 0.67
✅ Best match: Salesforce (Matching Score = 0.67)
Final Confidence Score
The final confidence is the product of: Reference Confidence × Matching Score = 1.0 × 0.67 = 0.67
This matches the final result stored in:
Delpha therefore recommends Salesforce as the Ultimate Parent in the customer’s org, with a final confidence score of 0.67 (67%).
{"comment":"Ultimate parent: Salesforce, Inc. (Id 651e86c72d884a768aa905668563eb02 | Confidence 1.00). Evidence: Slack shares the domain slack.com with Slack Technologies, LLC (5686638c2f274eecb2fcc493d33352a7). In July 2021, Salesforce, Inc. completed its acquisition of Slack Technologies, Inc. for approximately $27.7 billion. Slack now operates as a subsidiary of Salesforce. Salesforce, Inc. is a publicly traded company and the ultimate parent entity (source: https://www.salesforce.com/news/stories/salesforce-completes-acquisition-of-slack/). Best match is Salesforce (Id 001fo000009a6rSAAQ | Confidence 0.67)",
"score":0.67,
"ultimate_client":
{"website":"https://salesforce.com/",
"number_of_contacts":0,
"size":2,
"source":"client",
"score":0.67,
"name":"Salesforce",
"id":"001fo000009a6rSAAQ"
},
"ultimate_lake":
{"website":"https://salesforce.com/",
"number_of_contacts":0,
"size":1,
"source":"delpha",
"score":1.0,
"name":"Salesforce, Inc.",
"id":"651e86c72d884a768aa905668563eb02"
}
}"ultimate_lake":
{"website":"https://salesforce.com/",
"number_of_contacts":0,
"size":1,
"source":"delpha",
"score":1.0,
"name":"Salesforce, Inc.",
"id":"651e86c72d884a768aa905668563eb02""ultimate_client":
{"website":"https://salesforce.com/",
"number_of_contacts":0,
"size":2,
"source":"client",
"score":0.67,
"name":"Salesforce",
"id":"001fo000009a6rSAAQ"Matching Score = Hierarchy Score × Name Similarity ScoreFinal Score = Original Confidence × Matching Score"ultimate_lake":
{"website":"https://salesforce.com/",
"number_of_contacts":0,
"size":1,
"source":"delpha",
"score":1.0,
"name":"Salesforce, Inc.",
"id":"651e86c72d884a768aa905668563eb02"
}"ultimate_client":
{"website":"https://salesforce.com/",
"number_of_contacts":0,
"size":2,
"source":"client",
"score":0.67,
"name":"Salesforce",
"id":"001fo000009a6rSAAQ"catchall@perso
Agriculture, Construction, Mining Machinery Manufacturing
3331
Air, Water, and Waste Program Management
92411
Airlines and Aviation
481
Alternative Medicine
621399
Ambulance Services
62191
Amusement Parks and Arcades
7131
Animal Feed Manufacturing
3111
Animation and Post-production
51219
Apparel Manufacturing
315
Appliances, Electrical, and Electronics Manufacturing
335
Architectural and Structural Metal Manufacturing
3323
Architecture and Planning
54131
Armed Forces
92811
Artificial Rubber and Synthetic Fiber Manufacturing
3252
Artists and Writers
7115
Audio and Video Equipment Manufacturing
3343
Automation Machinery Manufacturing
33325
Aviation and Aerospace Component Manufacturing
3364
Baked Goods Manufacturing
3118
Banking
52211
Bars, Taverns, and Nightclubs
7224
Bed-and-Breakfasts, Hostels, Homestays
72119
Beverage Manufacturing
3121
Biomass Electric Power Generation
221117
Biotechnology Research
541714
Blockchain Services
5183
Blogs
519132
Boilers, Tanks, and Shipping Container Manufacturing
3324
Book and Periodical Publishing
511
Book Publishing
51113
Breweries
31212
Broadcast Media Production and Distribution
515
Building Construction
236
Building Equipment Contractors
2382
Building Finishing Contractors
2383
Building Structure and Exterior Contractors
2381
Business Consulting and Services
5416
Cable and Satellite Programming
5152
Capital Markets
523
Caterers
72232
Chemical Manufacturing
325
Chemical Raw Materials Manufacturing
3251
Child Day Care Services
6244
Chiropractors
62131
Circuses and Magic Shows
71119
Civic and Social Organizations
8134
Civil Engineering
237
Claims Adjusting, Actuarial Services
52429
Clay and Refractory Products Manufacturing
3271
Climate Data and Analytics
5184
Climate Technology Product Manufacturing
3339
Coal Mining
2121
Collection Agencies
56144
Commercial and Industrial Equipment Rental
5324
Commercial and Industrial Machinery Maintenance
8113
Commercial and Service Industry Machinery Manufacturing
3333
Communications Equipment Manufacturing
3342
Community Development and Urban Planning
92512
Community Services
6242
Computer and Network Security
541514
Computer Games
51126
Computer Hardware Manufacturing
3341
Computer Networking Products
51125
Computers and Electronics Manufacturing
334
Conservation Programs
92412
Construction
23
Construction Hardware Manufacturing
3325
Consumer Goods Rental
5322
Consumer Services
81
Correctional Institutions
922140
Cosmetology and Barber Schools
611511
Courts of Law
922110
Credit Intermediation
522
Cutlery and Handtool Manufacturing
3322
Dairy Product Manufacturing
3115
Dance Companies
71112
Data Infrastructure and Analytics
518
Defense and Space Manufacturing
336414
Dentists
6212
Design Services
5414
Desktop Computing Software Products
51124
Digital Accessibility Services
541519
Distilleries
31214
E-Learning Providers
611693
Economic Programs
926
Education
61
Education Administration Programs
92311
Electric Lighting Equipment Manufacturing
3351
Electric Power Generation
22111
Electric Power Transmission, Control, and Distribution
22112
Electrical Equipment Manufacturing
3353
Electronic and Precision Equipment Maintenance
8112
Embedded Software Products
51122
Emergency and Relief Services
62423
Engineering Services
54139
Engines and Power Transmission Equipment Manufacturing
3336
Entertainment Providers
71
Environmental Quality Programs
924
Environmental Services
54162
Equipment Rental Services
532
Events Services
56192
Executive Offices
92111
Executive Search Services
561312
Fabricated Metal Products
332
Facilities Services
5612
Family Planning Centers
62141
Farming
111
Farming, Ranching, Forestry
11
Fashion Accessories Manufacturing
3159
Financial Services
52
Fine Arts Schools
61161
Fire Protection
922160
Fisheries
1141
Flight Training
611512
Food and Beverage Manufacturing
311
Food and Beverage Retail
445
Food and Beverage Services
722
Footwear and Leather Goods Repair
81143
Footwear Manufacturing
3162
Forestry and Logging
113
Fossil Fuel Electric Power Generation
221112
Freight and Package Transportation
492
Fruit and Vegetable Preserves Manufacturing
3114
Fundraising
561499
Funds and Trusts
525
Furniture and Home Furnishings Manufacturing
337
Gambling Facilities and Casinos
7132
Geothermal Electric Power Generation
221116
Glass Product Manufacturing
3272
Glass, Ceramics and Concrete Manufacturing
327
Golf Courses and Country Clubs
71391
Government Administration
92
Government Relations Services
541821
Graphic Design
54143
Ground Passenger Transportation
485
Health and Human Services
923
Higher Education
6113
Highway, Street, and Bridge Construction
2373
Historical Sites
71212
Holding Companies
55
Home Health Care Services
6216
Hospitality
7211
Hospitals
622
Hospitals and Health Care
62
Hotels and Motels
72111
Household and Institutional Furniture Manufacturing
3371
Household Appliance Manufacturing
3352
Household Services
814
Housing and Community Development
925
Housing Programs
925110
Human Resources Services
541612
HVAC and Refrigeration Equipment Manufacturing
3334
Hydroelectric Power Generation
221111
Individual and Family Services
6241
Industrial Machinery Manufacturing
3332
Industry Associations
81391
Information Services
519
Insurance
524
Insurance Agencies and Brokerages
52421
Insurance and Employee Benefit Funds
5251
Insurance Carriers
5241
Interior Design
54141
International Affairs
92812
International Trade and Development
522293
Internet Marketplace Platforms
425
Internet News
5191311
Internet Publishing
51913
Interurban and Rural Bus Services
4852
Investment Advice
52393
Investment Banking
52311
Investment Management
5239
IT Services and IT Consulting
5415
IT System Custom Software Development
541511
IT System Data Services
541516
IT System Design Services
541512
IT System Installation and Disposal
541518
IT System Operations and Maintenance
541513
IT System Testing and Evaluation
541547
IT System Training and Support
541515
Janitorial Services
56172
Landscaping Services
561730
Language Schools
61163
Laundry and Drycleaning Services
8123
Law Enforcement
92212
Law Practice
54111
Leasing Non-residential Real Estate
53112
Leasing Real Estate
531
Leasing Real Estate Agents and Brokers
5312
Leasing Residential Real Estate
53111
Leather Product Manufacturing
316
Legal Services
5411
Legislative Offices
92112
Libraries
51912
Lime and Gypsum Products Manufacturing
3274
Loan Brokers
52231
Machinery Manufacturing
333
Magnetic and Optical Media Manufacturing
3346
Manufacturing
30
Maritime Transportation
483
Market Research
54191
Marketing Services
5418
Mattress and Blinds Manufacturing
3379
Measuring and Control Instrument Manufacturing
3345
Meat Products Manufacturing
3116
Media and Telecommunications
516
Media Production
51211
Medical and Diagnostic Laboratories
6215
Medical Equipment Manufacturing
3391
Medical Practices
621
Mental Health Care
62133
Metal Ore Mining
2122
Metal Treatments
3328
Metal Valve, Ball, and Roller Manufacturing
3329
Metalworking Machinery Manufacturing
3335
Military and International Affairs
928
Mining
212
Mobile Computing Software Products
51123
Mobile Food Services
72233
Mobile Gaming Apps
511261
Motor Vehicle Manufacturing
3361
Motor Vehicle Parts Manufacturing
3363
Movies and Sound Recording
5121
Movies, Videos and Sound
512
Museums
71211
Museums, Historical Sites, and Zoos
712
Musicians
71113
Nanotechnology Research
541713
Natural Gas Distribution
2212
Natural Gas Extraction
21113
Newspaper Publishing
51111
Non-profit Organizations
8135
Nonmetallic Mineral Mining
2123
Nonresidential Building Construction
2362
Nuclear Electric Power Generation
221113
Nursing Homes and Residential Care Facilities
623
Office Administration
5611
Office Furniture and Fixtures Manufacturing
3372
Oil and Coal Product Manufacturing
324
Oil and Gas
211
Oil Extraction
21112
Oil, Gas, and Mining
21
Online and Mail Order Retail
4541
Online Audio and Video Media
519131
Operations Consulting
541614
Optometrists
62132
Outpatient Care Centers
62149
Outsourcing and Offshoring Consulting
541615
Packaging and Containers Manufacturing
326112
Paint, Coating, and Adhesive Manufacturing
3255
Paper and Forest Product Manufacturing
322
Pension Funds
52511
Performing Arts
7111
Performing Arts and Spectator Sports
711
Periodical Publishing
51112
Personal and Laundry Services
812
Personal Care Product Manufacturing
32562
Personal Care Services
8121
Pet Services
81291
Pharmaceutical Manufacturing
3254
Philanthropic Fundraising Services
8132
Photography
54192
Physical, Occupational and Speech Therapists
62134
Physicians
6211
Pipeline Transportation
486
Plastics and Rubber Product Manufacturing
326
Plastics Manufacturing
3261
Political Organizations
8139
Postal Services
491
Primary and Secondary Education
6111
Primary Metal Manufacturing
331
Printing Services
323
Professional Organizations
81392
Professional Services
54
Professional Training and Coaching
6114
Public Assistance Programs
92313
Public Health
92312
Public Policy Offices
921
Public Relations and Communications Services
54182
Public Safety
92219
Racetracks
711212
Radio and Television Broadcasting
5151
Rail Transportation
482
Railroad Equipment Manufacturing
3365
Ranching
1121
Ranching and Fisheries
112
Real Estate and Equipment Rental Services
53
Recreational Facilities
713
Religious Institutions
8131
Renewable Energy Equipment Manufacturing
33362
Renewable Energy Power Generation
22113
Renewable Energy Semiconductor Manufacturing
33441
Repair and Maintenance
811
Research Services
5417
Residential Building Construction
2361
Restaurants
7225
Retail
43
Retail Apparel and Fashion
448
Retail Appliances, Electrical, and Electronic Equipment
443
Retail Art Dealers
45382
Retail Art Supplies
451121
Retail Books and Printed News
4512
Retail Building Materials and Garden Equipment
444
Retail Florists
4531
Retail Furniture and Home Furnishings
442
Retail Gasoline
447
Retail Groceries
44511
Retail Health and Personal Care Products
446
Retail Luxury Goods and Jewelry
4483
Retail Motor Vehicles
4411
Retail Musical Instruments
45114
Retail Office Equipment
45321
Retail Office Supplies and Gifts
4532
Retail Pharmacies
44611
Retail Recyclable Materials & Used Merchandise
4533
Reupholstery and Furniture Repair
81142
Robot Manufacturing
333251
Robotics Engineering
541392
Rubber Products Manufacturing
3262
Satellite Telecommunications
5174
Savings Institutions
52212
School and Employee Bus Services
4854
Seafood Product Manufacturing
3117
Secretarial Schools
61141
Securities and Commodity Exchanges
5232
Security and Investigations
5616
Security Guards and Patrol Services
561612
Security Systems Services
56162
Semiconductor Manufacturing
3344
Services for Renewable Energy
541391
Services for the Elderly and Disabled
62412
Sheet Music Publishing
51223
Shipbuilding
3366
Shuttles and Special Needs Transportation Services
4859
Sightseeing Transportation
487
Skiing Facilities
71392
Soap and Cleaning Product Manufacturing
32561
Social Networking Platforms
514
Software Development
5112
Solar Electric Power Generation
221114
Sound Recording
5122
Space Research and Technology
9271
Specialty Trade Contractors
238
Spectator Sports
7112
Sporting Goods Manufacturing
33992
Sports and Recreation Instruction
61162
Sports Teams and Clubs
711211
Spring and Wire Product Manufacturing
3326
Staffing and Recruiting
5613
Steam and Air-Conditioning Supply
22133
Strategic Management Services
541611
Subdivision of Land
2372
Sugar and Confectionery Product Manufacturing
3113
Surveying and Mapping Services
54136
Taxi and Limousine Services
4853
Technical and Vocational Training
6115
Technology, Information and Internet
513
Technology, Information and Media
51
Telecommunications
517
Telecommunications Carriers
5173
Telephone Call Centers
56142
Temporary Help Services
56132
Textile Manufacturing
313
Theater Companies
71111
Think Tanks
54172
Tobacco Manufacturing
3122
Translation and Localization
54193
Transportation Equipment Manufacturing
336
Transportation Programs
926120
Transportation, Logistics, Supply Chain and Storage
47
Travel Arrangements
5615
Truck Transportation
484
Trusts and Estates
5259
Turned Products and Fastener Manufacturing
3327
Urban Transit Services
4851
Utilities
22
Utilities Administration
926130
Utility System Construction
2371
Vehicle Repair and Maintenance
8111
Venture Capital and Private Equity Principals
52391
Veterinary Services
54194
Vocational Rehabilitation Services
6243
Warehousing and Storage
493
Waste Collection
5621
Waste Treatment and Disposal
5622
Water Supply and Irrigation Systems
22131
Water, Waste, Steam, and Air Conditioning Services
2213
Wellness and Fitness Services
71394
Wholesale
42
Wholesale Alcoholic Beverages
4248
Wholesale Apparel and Sewing Supplies
4243
Wholesale Appliances, Electrical, and Electronics
4236
Wholesale Building Materials
4233
Wholesale Chemical and Allied Products
4246
Wholesale Computer Equipment
42343
Wholesale Drugs and Sundries
4242
Wholesale Food and Beverage
4244
Wholesale Footwear
42434
Wholesale Furniture and Home Furnishings
4232
Wholesale Hardware, Plumbing, Heating Equipment
4237
Wholesale Import and Export
426
Wholesale Luxury Goods and Jewelry
42394
Wholesale Machinery
4238
Wholesale Metals and Minerals
4235
Wholesale Motor Vehicles and Parts
4231
Wholesale Paper Products
4241
Wholesale Petroleum and Petroleum Products
4247
Wholesale Photography Equipment and Supplies
42341
Wholesale Raw Farm Products
4245
Wholesale Recyclable Materials
42393
Wind Electric Power Generation
221115
Wineries
31213
Wireless Services
517312
Women's Handbag Manufacturing
316992
Wood Product Manufacturing
321
Writing and Editing
56141
Zoos and Botanical Gardens
71213
Abrasives and Nonmetallic Minerals Manufacturing
3279
Accessible Architecture and Design
541312
Accomodation Services
72
Accounting
5412
Administration of Justice
92211
Administrative and Support Services
56
Advertising Services
541613
Agricultural Chemical Manufacturing
3253
View the full list of countries and their support level for Address Data Quality. Some limitations can apply based on the country.
Belarus
Full
Belgium
Full
Bosnia and Herzegovina
Full
Brazil
Full
Bulgaria
Full
Canada
Full
Chile
Full
Croatia
Full
Czech Republic
Full
Denmark
Full
Estonia
Full
Finland
Full
France
Full
Germany
Full
Gibraltar
Full
Greece
Full
Guernsey
Full
Holy See (Vatican City State)
Full
Hungary
Full
Iceland
Full
Ireland
Full
Italy
Full
Japan
Full
Japanese supported; English not supported
Latvia
Full
Liechtenstein
Full
Lithuania
Full
Luxembourg
Full
Luxembourgish not supported;English & French supported
Malaysia
Full
Malay not supported; English supported
Malta
Full
Moldova
Full
Monaco
Full
Montenegro
Full
New Zealand
Full
Norway
Full
Poland
Full
Portugal
Full
San Marino
Full
Serbia
Full
Singapore
Full
Mandarin, Malay and Tamil not supported; English supported
Slovakia
Full
Slovenia
Full
South Africa
Full
Isizulu not supported; English supported
Spain
Full
Sweden
Full
Switzerland
Full
The Netherlands
Full
United Kingdom
Full
United States of America
Full
Uruguay
Full
Vietnam
Full
Albania
Intermediate
Bahamas
Intermediate
Bahrain
Intermediate
Botswana
Intermediate
Cayman Islands
Intermediate
China (Macau)
Intermediate
Chinese & Portuguese supported
China (Taiwan)
Intermediate
Chinese & English supported
Costa Rica
Intermediate
Cote d'Ivoire
Intermediate
French supported
French Guiana
Intermediate
Guam
Intermediate
India
Intermediate
Hindi not supported; English supported
Indonesia
Intermediate
Isle of Man
Intermediate
Jersey
Intermediate
Lesotho
Intermediate
Sesotho not supported; English supported
Mayotte
Intermediate
North Macedonia
Intermediate
Paraguay
Intermediate
Spanish supported; Guarani not supported
Peru
Intermediate
Romania
Intermediate
Russia
Intermediate
Rwanda
Intermediate
Kinyarwanda not supported; French supported
Swaziland
Intermediate
Turkey
Intermediate
Ukraine
Intermediate
Brunei Darussalam
Entry
Cambodia
Entry
Khmer not supported; English supported
China (Hong Kong)
Entry
Chinese & English supported
Colombia
Entry
Egypt
Entry
Guadeloupe
Entry
French supported
Israel
Entry
Jordan
Entry
Kazakhstan
Entry
Kenya
Entry
Kuwait
Entry
Lebanon
Entry
Arabic not supported; French supported
Mexico
Entry
Mongolia
Entry
Morocco
Entry
Mozambique
Entry
Namibia
Entry
Oman
Entry
Panama
Entry
Philippines
Entry
English supported; Filipino not supported
Puerto Rico
Entry
Qatar
Entry
Saudi Arabia
Entry
Thailand
Entry
United Arab Emirates
Entry
US Virgin Islands
Entry
Venezuela
Entry
Afghanistan
Untested
Algeria
Untested
Arabic not supported; French supported
American Samoa
Untested
Angola
Untested
Anguilla
Untested
Antigua and Barbuda
Untested
Armenia
Untested
Aruba
Untested
Azerbaijan
Untested
Bangladesh
Untested
Bangla not supported; English supported
Barbados
Untested
Belize
Untested
Benin
Untested
Bermuda
Untested
Bhutan
Untested
Bolivia
Untested
Bonaire, Sint Eustatius and Saba
Untested
Burkina Faso
Untested
Burundi
Untested
Cameroon
Untested
Cape Verde
Untested
Central African Republic
Untested
Chad
Untested
China (mainland)
Untested
Comoros
Untested
Congo
Untested
Congo, The Democratic Republic of The
Untested
Cook Islands
Untested
Curacao
Untested
Cyprus
Untested
Djibouti
Untested
Dominica
Untested
Dominican Republic
Untested
Ecuador
Untested
El Salvador
Untested
Equatorial Guinea
Untested
Eritrea
Untested
Ethiopia
Untested
Falkland Islands (Malvinas)
Untested
Faroe Islands
Untested
Fiji
Untested
French Polynesia
Untested
Gabon
Untested
Gambia
Untested
Georgia
Untested
Ghana
Untested
Greenland
Untested
Grenada
Untested
Guadeloupe
Untested
French supported
Guatemala
Untested
Guinea
Untested
Guinea-Bissau
Untested
Guyana
Untested
Haiti
Untested
Honduras
Untested
Iraq
Untested
Jamaica
Untested
Kiribati
Untested
Kosovo
Untested
Kyrgyzstan
Untested
Lao People's Democratic Republic
Untested
Liberia
Untested
Libyan Arab Jamahiriya
Untested
Arabic not supported; English supported
Madagascar
Untested
Malawi
Untested
Maldives
Untested
Mali
Untested
Marshall Islands
Untested
Martinique
Untested
Mauritania
Untested
Arabic not supported; French supported
Mauritius
Untested
Micronesia, Federated States of
Untested
Montserrat
Untested
Myanmar
Untested
Nauru
Untested
Nauruan not supported; English supported
Nepal
Untested
Nepali not supported; English supported
New Caledonia
Untested
Nicaragua
Untested
Niger
Untested
Nigeria
Untested
Niue
Untested
Norfolk Island
Untested
Northern Mariana Islands
Untested
Pakistan
Untested
Punjabi not supported; English supported
Palau
Untested
Palestinian Territory
Untested
Papua New Guinea
Untested
Reunion
Untested
Saint Barthélemy
Untested
French supported
Saint Helena
Untested
Saint Kitts and Nevis
Untested
Saint Lucia
Untested
Saint Martin
Untested
Saint Pierre and Miquelon
Untested
Saint Vincent and The Grenadines
Untested
Samoa
Untested
Sao Tome and Principe
Untested
Senegal
Untested
Seychelles
Untested
Sierra Leone
Untested
Sint Maarten
Untested
Solomon Islands
Untested
Somalia
Untested
South Sudan
Untested
Arabic not supported; English supported
Sri Lanka
Untested
Sinhala & Tamil not supported; English supported
Suriname
Untested
Svalbard and Jan Mayen Islands
Untested
Swaziland
Untested
Tajikistan
Untested
Tajik not supported; English supported
Tanzania, United Republic of
Untested
Timor-Leste
Untested
Togo
Untested
Tokelau
Untested
Tonga
Untested
Trinidad and Tobago
Untested
Tunisia
Untested
Arabic not supported; French supported
Turkmenistan
Untested
Turks and Caicos Islands
Untested
Tuvalu
Untested
Uganda
Untested
Uzbekistan
Untested
Vanuatu
Untested
Vatican City State (Holy See)
Untested
Virgin Islands (British)
Untested
Wallis and Futuna Islands
Untested
Western Sahara
Untested
Yemen
Untested
Arabic not supported; English supported
Zambia
Untested
Zimbabwe
Untested
Antarctica
Not available
British Indian Ocean Territory
Not available
Cuba
Not available
Iran (Islamic Republic of)
Not available
Korea, Democratic People's Republic of
Not available
Pitcairn
Not available
Sudan
Not available
Syrian Arab Republic
Not available
Very Good
Intermediate
Good
Entry
Fair
Untested
Poor
Not available
Not supported
Andorra
Full
Catalan not supported; English supported
Argentina
Full
Australia
Full
Austria
Full