LinkedIn Connection Alerts & Troubleshooting

Learn how to identify and fix LinkedIn connection issues in Delpha. Explains the "Red Dot" alert on the Score Meter and the email notification process.

Overview

To function correctly, Delpha requires an active connection to your LinkedIn account. If this connection is interrupted (e.g., password change, session timeout), Delpha immediately notifies you to prevent data gaps.

How do I know if my connection is down?

Delpha uses a multi-channel alert system to ensure you are aware of connection issues:

1. Email Notification

You will receive an automated email from Delpha notifying you that your LinkedIn connection has been lost and requires attention.

2. Visual Alerts (Salesforce)

If you are working inside Salesforce, you will see immediate visual warnings on the Delpha Score Meter:

• The Alert: A Red Dot appears on the User Settings icon (the cog/gear icon located on the Score meter).

• The Meaning: This red dot specifically indicates a configuration error or connection failure that needs user intervention.

How to Fix the Connection

Re-establishing the connection is simple and can be done directly from the alert.

1. Click the Icon: Click the User Settings icon (the cog with the red dot) on the Score meter.

2. Redirect: You will be automatically taken to the Delpha User Settings tab.

3. Reconnect: Follow the on-screen prompts to re-authenticate your LinkedIn account (usually by clicking "Connect").

4. Verification: Once successful, the red dot on the cog icon will disappear, and the status in the Settings tab will show as "Connected."

You may have to reconnect to your LinkedIn account to refresh the information.