Data Quality assessment directly fails for all monitored fields but not for all users

Regular users may encounter a failure when running a Delpha data assessment while admins succeed. The issue occurs seconds after launch, indicating a problem with Delpha Backend access.

Symptoms

When running a data assessment on any record, System Administrators can complete the process successfully, while regular users immediately receive a failure message from the score meter. This behavior typically indicates a permission issue. Since the failure occurs only a few seconds after triggering the assessment, it likely relates to authentication when accessing the Delpha Backend.

Delpha Debug logs

When Delpha Support reviews debug logs on your org, they will look for entries similar to the following:

13:45:55.1 (335967743)|CALLOUT_REQUEST|[164]|System.HttpRequest[Endpoint=callout:delpha__delpha_AWS/global/v1/launch, Method=POST]
13:45:55.342 (342699239)|NAMED_CREDENTIAL_RESPONSE|NamedCallout[Named Credential Id=null, Named Credential Name=null, Status Code=0, Content-Type=null, Response Size bytes=0, Overall Callout Time ms=0, Connect Time ms=0, Interceptor Time ms=0
13:45:55.1 (343571256)|EXCEPTION_THROWN|[164]|System.CalloutException: You don't have read perissions on the User External Credential object.

Root Cause

The error message —

You don't have read permissions on the User External Credential object. — indicates that the affected user lacks the required read access to the User External Credential object.

How to fix

Grant the affected user read access to the User External Credential object, either by:

• Updating the user's profile, or

• Assigning a permission set that includes read access to this object.